IV. Procedure for concluding a Sales Agreement

4.1. In order to conclude a Sales Agreement via the Online Store, it is necessary to visit www.robertozon.com, select the goods and quantity, and then perform subsequent technical steps based on messages displayed to the Customer and information available on the website.

4.2. The Customer selects the ordered Goods by adding them to the Basket.

4.3. While placing the Order – until the “Order” button is clicked – the Customer may modify the entered data and the selection of Goods. To do so, the Customer should follow the messages displayed and information available on the website.

4.4. After the Customer using the Online Store provides all necessary data, a summary of the placed Order will be displayed. The summary will include information about:
a) the subject of the order;
b) unit and total price of the ordered products or services, including delivery costs and additional costs (if any);
c) the selected payment method;
d) the selected delivery method;
e) delivery time.

4.5. In order to send the Order, it is necessary to accept the Terms and Conditions, provide personal data marked as mandatory, and click the “Order with obligation to pay” button.

4.6. Sending the Order by the Customer constitutes a declaration of intent to conclude a Sales Agreement with Xzone sp. z o.o., in accordance with the Terms and Conditions.

4.7. After placing the Order, the Customer receives an e-mail titled “New order in the Robertozon store”, containing final confirmation of all significant elements of the Order.

4.8. The agreement is deemed concluded at the moment the Customer receives the e-mail referred to above.

4.9. The Sales Agreement is concluded in Polish, with content consistent with the Terms and Conditions.

4.10. The price stated in the order constitutes the total amount the Customer is obliged to pay (gross price).

4.11. The Seller reserves the right to change prices in the Store, introduce new Goods for sale, conduct and cancel promotional campaigns, generate discount codes, or introduce changes to them, in accordance with applicable law.

4.12. Users may create and manage accounts in the Robertozon Online Store. User accounts allow tracking order history, managing personal data and using special offers. The Store defines the rules for creating, using and closing user accounts.

4.13. In the case of an incorrectly placed order, the Customer should immediately contact the Store to correct it. The Store will make every effort to enable order modifications before processing.

4.14. The Robertozon Online Store reserves the right to refuse to process an order in justified cases, e.g., in the event of suspected fraud. The Customer will be informed immediately of any such decision.

V. Delivery

5.1. Delivery of ordered Goods (excluding services provided) is made via courier shipment:

• DPD courier – PLN 16 – free above PLN 200

• DPD pickup – PLN 15 – free above PLN 200

• Inpost Express – PLN 16 – free above PLN 200

• Inpost parcel lockers – PLN 9 – free above PLN 100

or via personal collection by the Customer. Additional delivery costs will be indicated when placing the Order.

5.2. The delivery fulfilment time is from 1 to 20 business days, counted from the date the Customer sends the Order. Shipments are made as quickly as possible.

Fixing, securing, making available and confirming to the Customer the key provisions of the Sales Agreement for Goods takes place by sending the Customer an e-mail to the provided address and by including in the shipment containing the Goods a printed confirmation, Order specification and a receipt or invoice.

5.3. In the event of receiving damaged Goods, the Customer is obliged to immediately report this to the Store together with photographic documentation of the damage. The Store undertakes to quickly replace the goods with defect-free goods or refund their value.

5.4. The Store makes every effort to ensure that product presentation, including photos and descriptions, is as accurate and reliable as possible. However, it cannot guarantee that the presentation of products on the user’s screen fully reflects reality.

5.5. The Robertozon Online Store reserves the right to withdraw products from sale at any time. If a product is withdrawn after the Customer places an order, the Customer will be informed immediately and any payments made will be refunded.

VI. Prices and payment methods

6.1. Prices of Goods are given in Polish zloty and include all components, including VAT (if applicable). It is also possible to enable payments in euros in the store, converted at the current exchange rate.

6.2. The Customer may pay:
a) by bank transfer to the mBank account number:
27 1140 2004 0000 3602 8452 2020
Xzone sp. z o.o.
ul. Ligonia 4, 43-254 Krzyżowice (Silesia)

b) via the Przelewy24 or Blue Media systems, or by bank transfer

d) cash on delivery upon receipt of the shipment

6.3. Omnibus information: The prices of Goods presented in the Store are current prices. The Robertozon online store reserves the right to change prices without prior notice. For promotions and special offers, the price of the Goods will be presented together with information about the lowest price of those Goods during the last 30 days before the discount was introduced.

6.4. Customers have the right to return purchased products without giving a reason within 14 days from the date of receiving the shipment. Only undamaged and unused products may be returned. Detailed conditions for returns and exchanges are provided in a separate Returns Policy section.

6.5. Promotions and discount codes apply according to the rules specified when they are announced. They may not be combined with other promotions unless the rules of a given promotion provide otherwise.

6.6. Despite every effort to ensure that product information is accurate and up to date, the Store does not exclude the possibility of errors. In such cases, the Store bears no liability, but undertakes to correct them immediately after detection or notification by the Customer.

6.7. If the ordered product is unavailable, the Robertozon Online Store will immediately inform the Customer, offering the option to change the order or cancel it with a full refund.

6.8. Gift vouchers and gift cards offered by the Store are valid for the period indicated on the voucher/card. Unused funds expire after this period. Vouchers and cards may not be exchanged for cash.

VII. Right of withdrawal

7.1. Pursuant to the Consumer Rights Act of 30 May 2014, a Consumer may withdraw from the sales agreement for Goods purchased in the Store without giving a reason by submitting an appropriate written statement within 14 days from the date the Goods are delivered. To meet this deadline, it is sufficient for the Consumer to send the statement before the deadline expires.

7.2. The withdrawal period expires after 14 days from the day on which the Consumer took possession of the Goods, or on which a third party indicated by the Consumer, other than the carrier, took possession of the Goods.

7.3. In the event of withdrawal, the Customer should inform us of their decision by contacting Xzone sp. z o.o. directly (address: ul. Ligonia 4, 43-254 Krzyżowice; Tel: 508-135-568; e-mail: [email protected]) by an unequivocal statement (for example, a letter sent by post or e-mail).

7.4. In the event of withdrawal, the Consumer returns the Goods at their own cost no later than 14 days from the day on which they informed the Seller of their decision to withdraw.

7.5. Goods should be returned to the Seller’s address: ul. Ligonia 4, 43-254 Krzyżowice.

7.6. The Seller refunds the payment received from the Consumer, excluding the cost of delivery of the Goods, without delay and in any case no later than 14 days from the day the Seller was informed of the Consumer’s decision to exercise the right of withdrawal.

7.7. The Consumer bears the direct cost of returning the Goods to the Seller.

7.8. The right of withdrawal from the Sales Agreement does not apply to a Consumer in relation to an agreement:
a) where the subject of the service is a non-prefabricated item manufactured according to the Consumer’s specifications or serving to satisfy the Consumer’s individual needs;
b) where the subject of the service is an item subject to rapid deterioration or having a short shelf life;
c) where the subject of the service is items which, after delivery, due to their nature, are inseparably combined with other items.

7.9. The right to withdraw from a distance contract does not apply to an entity other than a Consumer.

VIII. Complaints regarding Goods

8.1. The Store, as the seller, is liable to the Customer who is a consumer within the meaning of Article 22[1] of the Civil Code under the statutory warranty for defects to the extent specified in the Civil Code, in particular in Articles 556 and 556[1]–556[3] of the Civil Code.

8.2. Complaints resulting from infringement of the Customer’s statutory rights or rights under these Terms and Conditions should be sent to [email protected]. Robertozon Robert Brychcy undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Customer within that period when the complaint will be considered.

8.3. A physical defect of the Goods consists in non-conformity of the sold Goods with the agreement, which occurs when:
a) the Goods do not have the properties they should have due to the purpose of the agreement resulting from circumstances or intended use;
b) the Goods do not have the properties assured by the Seller to the Customer;
c) the Goods were delivered to the Customer incomplete.

8.4. In the case of a Consumer, public assurances by the manufacturer or an entity placing the Goods on the market within its business activity, or presenting itself as the manufacturer, are treated as equal to the Seller’s assurances. The Seller is not liable, however, if it did not know and could not have known of such assurances, or if they could not have influenced the Consumer’s decision to conclude the sales agreement.

8.5. The Seller is liable under the statutory warranty if the physical defect is discovered before two years have passed from the day the item was delivered to the Customer.

8.6. In the case of a Consumer, if a physical defect is discovered before one year has passed from the day the Goods were delivered, it is presumed that the defect or its cause existed at the time of delivery.

8.7. If the Goods are defective, the Customer may submit a statement to reduce the price or withdraw from the agreement, unless the Seller immediately replaces the defective Goods with defect-free Goods or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or if the Seller failed to fulfil the obligation to replace the Goods with defect-free Goods or remove the defect.

8.8. If the Goods are defective, the Customer may also request replacement with defect-free Goods or removal of the defect, unless bringing the Goods into conformity with the agreement in the manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller.

8.9. The Customer may not withdraw from the agreement if the defect is insignificant.

8.10. Complaints regarding Goods may be submitted:
a) in writing to the Seller’s registered office address;
b) by e-mail to: [email protected]

8.11. A complaint should include:
a) details of the person submitting the complaint (first and last name, correspondence address, optionally a contact phone number);
b) indication of the reason for the complaint and the requested claim;
c) the Order number shown in the Order acceptance confirmation.

8.12. The Customer exercising warranty rights shall deliver the defective Goods, at the Seller’s expense, to: ul. Ligonia 4; 43-254 Krzyżowice (Silesia).

8.13. The Seller undertakes to respond to the complaint within 30 days from the date of receipt.

8.14. If the complaint is justified, the Seller undertakes to replace the defective Goods with defect-free Goods or remove the defect within 14 days from the date the Customer submits the complaint.

8.15. In the event of effective withdrawal from the agreement, the Seller undertakes to refund the payment within 14 days from the date of receiving the withdrawal statement, with the reservation that the refund will not be made until the Goods are returned or the Customer provides proof of sending them back.

8.16. If the buyer who is a consumer requested replacement or defect removal, or submitted a statement to reduce the price indicating the amount of the reduction, and the seller did not respond within 30 days, the request is deemed accepted as justified.

8.17. A claim for defect removal or replacement of the Goods with defect-free Goods becomes time-barred after one year from the day the defect is discovered.

8.18. Special products called “Unique items” in the www.robertozon.com store were created as single pieces, often using used materials. Their character is largely based on characteristic wear of certain elements or components. The Customer is aware of this and agrees to this condition at the time of purchase. For “Unique items”, the Customer is entitled to a complaint only for defects affecting the usability/function of the Goods.

8.19. Mechanical damage is not subject to complaint.

8.20. Goods used improperly, contrary to their intended purpose, are not subject to complaint.

8.21. If a defect is found, the Customer may submit a complaint, providing a description of the defect and the preferred solution.

8.22. Complaints are considered within 14 days from the date Robertozon receives the complaint. If additional expert assessments or tests are required, this time may be extended, and the Customer will be informed immediately.

8.23. If the complaint is accepted as justified, Robertozon undertakes to replace the defective Goods with defect-free Goods or repair them as soon as possible. If replacement or repair is not possible, the Customer will be offered the choice of another Goods or a refund.

8.24. If the complaint is deemed unjustified, the Goods will be sent back to the Customer together with a description of the reasons for rejection.

8.25. The Customer has the right to appeal the decision of Xzone sp. z o.o. regarding the complaint; the appeal will be considered within 14 days from the date of receipt.

IX. Complaints regarding services provided by electronic means

9.1. Robertozon Robert Brychcy takes actions to ensure fully correct operation of the Store, to the extent resulting from current technical knowledge, and undertakes to remove within a reasonable time any irregularities reported by Customers.

9.2. The Customer is obliged to immediately notify Robertozon Robert Brychcy of any irregularities or interruptions in the operation of the Online Store service.

9.3. The Customer may report irregularities related to the operation of the Store in writing to: Xzone sp. z o.o., ul. Ligonia 4, 43-254 Krzyżowice; Tel: 508-135-568 or by e-mail: [email protected].

XI. Personal data protection

11.1. The controller of the personal data of Customers of the online store is Xzone sp. z o.o., ul. Ligonia 4, 43-254 Krzyżowice.

11.2. Personal data are processed in order to perform the sales agreement, handle orders, carry out marketing activities (if the Customer has given consent), and for other purposes related to conducting business activity and customer service.

11.3. Each Customer has the right to access their data, rectify them, erase them or restrict processing, as well as the right to object to processing, the right to data portability and the right to withdraw consent to data processing at any time.

11.4. Detailed information regarding the processing of personal data, including data recipients, retention periods, data subject rights and how to exercise those rights, is included in the Privacy Policy available on the Store’s website.

11.5. By making a purchase in the Robertozon online store, the Customer consents to the processing of their personal data by the data controller, Robertozon Robert Brychcy, for purposes related to order fulfilment and internal company purposes, including market analyses, statistics and marketing purposes, provided that separate consent has been given.

11.6. If personal data are processed outside the European Union, the Store applies appropriate security measures in accordance with GDPR requirements and local data protection laws.

11.7. The Robertozon Online Store undertakes to monitor and protect personal data processed as part of its activity. In the event of detecting a personal data security breach, such as unauthorised access or a data leak, the Store immediately takes steps to minimise potential risk to the persons concerned.

11.8. In accordance with GDPR requirements, in the event of a data security breach that may pose a high risk to the rights and freedoms of natural persons, the Store undertakes to immediately notify the relevant supervisory authorities. In addition, if the breach may adversely affect the protection of personal data or customers’ privacy, the Store also undertakes to inform those persons about the breach as soon as possible.

11.9. The Store applies appropriate technical and organisational measures to prevent security breaches. If a breach occurs, the Store makes every effort to quickly remedy its effects and minimise the risk of recurrence.

11.10. Any information regarding a data security breach will be communicated to customers in a clear and understandable manner. The Store will provide information on the nature of the breach, potential consequences, remedial measures taken or recommended, and a contact point where customers can obtain more information.

Terms and Conditions for the Provision of Services by the Robertozon Company

General provisions

1.1. These terms and conditions define the rules for repairs and service provision by the Robertozon company with its registered office in Krzyżowice, ul. Ligonia 4.

1.2. A Customer within the meaning of these Terms and Conditions is an entity commissioning Robertozon to provide a service.

1.3. “Clothing” within the meaning of these Terms and Conditions means products delivered by the Customer for the purpose of providing services by Robertozon – including other items entrusted to the service.

1.4. “Service” within the meaning of these Terms and Conditions refers to all services provided by Robertozon, covering a wide range of repair, maintenance, customisation and other activities concerning motorcycle clothing and other items entrusted by the Customer.

1.5. The stationary drop-off point – the company’s registered office – is located at: 43-254 Krzyżowice, ul. Ligonia.

1.6. Each Customer who leaves clothing with our service is obliged to read these Terms and Conditions. Handing over clothing to the service constitutes voluntary acceptance of the terms specified herein. This results in concluding an agreement governing how the repair service is provided and defining the rights and obligations arising for both parties.

1.7. By commissioning services with Robertozon, the Customer consents to the collection, storage and processing of their personal data by Robertozon, in accordance with the requirements of personal data protection set out in the General Data Protection Regulation (GDPR) of the European Parliament and the Council (EU) No. 2016/679 of 27 April 2016. Robertozon ensures that all personal data are collected with due care and properly protected against unauthorised access. Customers have the right to verify and correct their personal data and may request cessation of their processing. Detailed rules concerning personal data protection are included in Robertozon’s Privacy Policy, which forms an integral part of these Terms and Conditions.

1.8. Changes to the Terms and Conditions: Robertozon reserves the right to amend these Terms and Conditions at any time. Such changes may result from the need to adapt the Terms and Conditions to changes in law, technological development, as well as changes in the scope of services provided or the manner of their provision. If changes are introduced, the company undertakes to inform customers by publishing an updated version on its website and sending information to the Customer’s e-mail address if it has been provided. The Customer is obliged to regularly check the Terms and Conditions to become familiar with any changes. Use of Robertozon’s services after changes are introduced constitutes acceptance of the new provisions.

II. Delivery and service execution process

2.1. Before delivering clothing to the service, the Customer is obliged to create an account via www.robertozon.com; during registration the Customer accepts these service terms and conditions and the privacy policy.

IV. Repair, restoration, customisation and service of clothing

4.1. Robertozon specialises in repair, restoration, customisation and service of leather and textile clothing.

4.2. The company makes every effort to ensure the highest quality of services; however, it should be noted that each service is the result of human work and is subject to certain unforeseeable factors, which may affect the final result.

4.3. Each repair is agreed individually and priced individually.
4.4. The clothing service consisting of a 5-in-1 package provides refreshing and cleaning of the clothing. The company declares that it will perform the service up to the point where it will not negatively interfere with the clothing material. This means that in the case of clothing with discoloration, effective stain removal is not possible.

4.4. Tailoring work – characteristics and liability: all tailoring work carried out by our company is performed manually by qualified specialists. Due to the nature of the manual tailoring process and the characteristics of the materials we work with, there may be differences in precision. Imperfections such as minimal differences in stitching, finishing or other technical elements resulting from working on materials composed of several layers are a natural effect of the tailoring process and do not constitute grounds for complaint, provided they do not negatively affect functionality or durability of the product.

V. Collection of clothing

5.1. After the service is completed, the Customer will be notified that the clothing is ready for collection. The clothing must be collected within the agreed timeframe.

5.2. Consequences of not collecting clothing:

• Notification of readiness for collection: Robertozon undertakes to notify the Customer of the possibility to collect the clothing within the agreed timeframe by e-mail to the address provided by the Customer or other available means of communication.

• Additional storage fees: If the Customer does not collect the clothing within the agreed timeframe and there is no contact with the Customer, Robertozon reserves the right to charge additional fees for storage. The storage period is 30 days from the agreed collection date.

• Disposal of uncollected clothing: After the storage period expires, the company reserves the right to dispose of the uncollected clothing at its own discretion, including selling, donating or destroying it, without the Customer being able to claim it.

• Costs and liability: Costs related to storage or disposal of uncollected clothing are borne by the Customer. In the event of failure to collect clothing within the agreed timeframe, the company is not liable for any damage, destruction or loss of the goods resulting from the Customer’s failure to collect them.

VI. Guarantees and complaints

6.1. Robertozon guarantees high quality of services. In the event of defects in the performed service, the Customer has the right to submit a complaint.

6.2. Consideration of complaints and procedures: Robertozon undertakes to consider the Customer’s complaint as quickly as possible, but no later than within 14 business days from the date the complaint is submitted. If the complaint is justified, the company takes appropriate actions to satisfy the Customer, in accordance with applicable law and the agreement terms.

6.3. Robertozon always recommends performing services at the highest quality; however, if the Customer, despite being informed about lower durability, knowingly chooses a lower-quality service, Robertozon may inform them that it cannot provide a guarantee for the performed service. The Customer receives this information by e-mail or SMS and gives consent. This applies, for example, to changing colour from black to white.
5.4. The guarantee does not cover mechanical, chemical, thermal or other damage resulting from improper use of the clothing/item.

VII. Limitation of liability

7.1. Robertozon is not liable for damage to clothing resulting from hidden material defects or improper use of the clothing by the Customer.

7.2. The company reserves the right to refuse to perform the service if the condition of the clothing prevents safe processing.

7.3. Limitation of liability for damage resulting from force majeure: Robertozon is not liable for damage to clothing resulting from force majeure, random events or actions of third parties, such as accidental damage during transport, fire, flooding, theft, vandalism, or other events beyond the company’s control. In such cases, Robertozon takes all possible precautionary measures to protect the delivered clothing, but is not liable for any damage resulting from these events. The Customer is informed about the risk of damage to clothing due to force majeure or third-party actions and accepts it by handing over the clothing to the service.